Tech-Enabled Operator Glossary
Essential terms from the Tech-Enabled Operator guides, each defined in plain language with the evidence behind it.
Automation
AI Agent
An AI agent is software that can pursue an assigned task through connected actions, with capabilities that vary by product and still need human judgment.
AI Assistant
An AI assistant is software that helps a person prepare or work with information while the person remains responsible for interpreting its output.
AI Chief of Staff Role
The AI chief of staff role describes assistance with management preparation and follow-through. Learn its meaning and why people retain responsibility.
Human Review
Human review means a responsible person checks and interprets prepared work, considering its context and what the available records can support.
Workflow Automation
Workflow automation is software that carries routine work between tasks while people remain responsible for the work and its outcome.
Management
Business Operating System
A business operating system connects direction, roles, priorities and review so a team can understand its work and act on the owner's goals.
Owner Dependence
Owner dependence means recurring work or decisions rely on the owner because the knowledge, authority or capability has not moved to the team.
Finance
Operations
Data Quality
Data quality describes whether records are complete, consistent and detailed enough to support the business question an owner or operator needs to answer.
Management Scoreboard
A management scoreboard is a shared view of whether important work is on track, helping owners and teams discuss progress, problems and responsibility.
Operating Constraint
An operating constraint is the obstacle that limits progress toward a business goal, helping owners connect technology choices to the work that needs to change.
Process Owner
A process owner is the person responsible for a recurring body of work and its handoffs, so the team knows who answers for how the work moves forward.
Standard Operating Procedure
A standard operating procedure is a written description of recurring work that helps people share an understanding of responsibilities and handoffs.