What an AI Agent Costs Per Task vs. a Human Hour
Price a back-office task both ways: the model bill and the loaded human minutes. The token cost is rarely the number that decides anything.
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What to automate first in a $1mm to $10mm business, what it costs to run, and what breaks when owners try it.
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Showing 10 posts with tag: Risk management
How to Tell If an Automation Paid for Itself
Feeling faster is not the same as being faster. Measure the task before you build, count review time, and check whether any spending actually changed.
New Software, Old Routines: What Your Team Will Keep Doing
Old routines often hold judgment new software can't see. Whether it's AI after acquisition or after years running the business, find that work first.
AI Agents vs Automations: Rules, Judgment, Responsibility
Compare AI agents vs automations through fixed rules, bounded discretion and human responsibility. Name the key decisions people must retain before choosing.
More Follow-Up Emails Won't Fix an Unowned Customer
AI customer follow-up needs a person who owns questions and commitments. Clarify the customer need, separate drafting from promises, and review the handoff.
When Software Passes the Work Along, Who Owns the Customer?
AI-native operations means people direct software and own its results. Explore what changes across roles, what stays human and how to define a useful outcome.
Saved Hours Aren't Saved Dollars: Counting Automation Costs
Review automation costs beyond the subscription. Identify training, disruption and experienced review before treating saved effort as cash savings in business.
What Is the Job Once Software Does the Copying?
Hiring after automation starts with the human outcome. Define ownership, software supervision and customer judgment before choosing a title for the role.
The Invoice Isn't Late Because of Billing
Use a manual work audit to find where work stalls, who owns it and what the records show. Ask what a simpler handoff would change before adding a tool.
Start With the Stuck Work, Not the Software
Decide what to automate first by naming the stuck work and its owner. Look at follow-up, scheduling, records and coordination, and try simpler fixes first.